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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jim Balsewich

July 27, 2023

5  out of  5 rating by Jim Balsewich
"Definitely one of the VERY BEST State Farm Agents in the business!! I've known Rich for close to 20 years now and he goes out of his way to deliver not only the varied product line (which State Farm offers) but the highest level of customer service which we have ever experienced from an Insurance Agent - Rich takes care of his policy-holders and thinks to offer them the Insurance coverage which they might "need" - without attempting to push or sell them on products or coverage which might not be "right" for them. I consider Rich a true "friend" and whenever I have the chance or opportunity to have contact with him, I feel as if he feels the same way about our relationship. If you're looking for a good Insurance Company and an EXCELLENT personalized Agent to look out for your needs, Rich Spatz should be near the very top of your list."

Andrew Kelpsa

May 30, 2023

5  out of  5 rating by Andrew Kelpsa
"Rich Spatz has been my insurance agent since 2013. He has always been very attentive to my needs and my families needs. I have been a State Farm customer for over 40 years. I left once to go to Farmers which was a complete mistake. I contacted Rich when making my decision to return to State Farm and he and his entire staff continuously provide me with outstanding service."

Nellie Quinones

January 25, 2023

5  out of  5 rating by Nellie Quinones
"Rich is a great agent treats his clients like family."

Alex Bagby

December 9, 2022

5  out of  5 rating by Alex Bagby
"We have been with this State Farm office for many years. We have always received the best customer support. Recently Michael Alvarado has gone above and beyond to help me with a quote for a client. Having an actual agent to talk to and not some random person at an 800 number is priceless. Thank you!"


November 28, 2022

5  out of  5 rating by crackherzz2012
"This insurance agency has been great to us. We have been with them for many years now. I usually communicate with Michael A. and he has been great…very professional, quick to response, shows that he cares about his customers’ concerns, and he really knows his stuff. Thanks Michael!"

Patrick McCormick

November 17, 2022

5  out of  5 rating by Patrick McCormick
"Rich is a very professional individual that communicates in a very timely fashion! I recommend his services 10/10."

Bryan Gardner

September 22, 2022

5  out of  5 rating by Bryan Gardner
"Recently switched to this location for the great customer service. They will get you the most savings for sure!"

Michele Gambrel

May 4, 2022

5  out of  5 rating by Michele Gambrel
"We switched to State Farm last year for our car and home owners insurance. We saved $2,600 a year by switching!! On top of that, our agent has been quick to respond to answer questions as well as send reimbursement checks. Nothing but positive things to say!"

Carter Carroll

April 10, 2022

5  out of  5 rating by Carter Carroll
"Rich has been truly very friendly and helpful! .I opened up one of my first insurance policies with Rich— and his guidance has made the experience quite seamless. Thanks Rich & team!!"

Haley noel

March 29, 2022

5  out of  5 rating by Haley noel
"I highly recommend working with Rich Spatz. He got what I needed done in a matter of minutes and sent it over. Made my life much easier! Answered any questions and was very kind. Thank you!"

Tyler Albus

February 12, 2022

5  out of  5 rating by Tyler Albus
"Michael is awesome saved me somewhere around 630 dollars on my premium from my last insurance agency! Actually it got so cheap I decided to get my self a 2nd car! Highly recommended talk to you soon also I'm going to maybe trade my truck in tomorrow!"

Thomas Ryniec

February 9, 2022

5  out of  5 rating by Thomas Ryniec
"The staff is wonderful."

Chris Palcis

October 11, 2021

5  out of  5 rating by Chris Palcis
"We've insured our cars and house through Rich Spatz for multiple years now and have had a great experience. Our agent (Jennifer K) has been extremely helpful in helping us get all the possible discounts that were applicable to us. She also was extremely quick to respond and help guide us through everything we needed to know when we were on vacation and stranded with a dead battery. We definitely recommend this office for anyone seeking auto and home insurance!"

Mark Gwizdala

August 18, 2021

5  out of  5 rating by Mark Gwizdala
"I have been with Rich Spatz and team for over 10 years. They've always been great. I recently opened my own business and they were great at answering all of my questions and getting me the best insurance for my situation. A+! Thanks guys!!!"

Zachary Chervinko

August 12, 2021

5  out of  5 rating by Zachary Chervinko
"If you’re looking for insurance, or even have any questions this is the office you want to go to! I had a seamless experience working with Michael, his communication is like no other! Between setting up my home insurance and transferring my auto policy, I couldn’t be happier and there was nothing left unsaid. HIGHLY recommended. And on top of it all… I ended up with a lower monthly payment!"

Angela R Howard

August 12, 2021

5  out of  5 rating by Angela R Howard
"My experience with Rich Spatz and his team have always been so helpful and responsive. Just recently I worked with Jennifer M Kasnick who helped me swiftly obtain business insurance that I needed to land a successful client. She didnt skip a beat ensuring I was taken care of. Thank you to this dream team!"

jessica rabbit

March 1, 2021

5  out of  5 rating by jessica rabbit
"This is the absolute best company ever!!! Jennifer and Rich and the most compassionate, respectful, understanding, and hard workers. Been with this company for years and never once had a complaint. They are always more than willing to go the extra 20 miles. Thanks for years of great service , Sincerely THE RAZVI/SIMMONS"

Marisa Tremore

February 24, 2021

5  out of  5 rating by Marisa Tremore
"I have been working with Michael for years and I could not be any happier with the experience and service he provides! He goes above and beyond to ensure that I get the best possible rate and always makes sure that I have no questions. Whenever I do have a question, he is quick to respond and never makes me feel like a bother. 1000% recommend!"

Eric Tremore

February 24, 2021

5  out of  5 rating by Eric Tremore
"I work with Michael A. for all of my insurance and he has always been extremely helpful. He goes above and beyond to make sure I completely understand my policies and makes sure that those policies are a perfect fit for my needs. Would highly recommend working with him."

Brian Kasnick

February 5, 2021

5  out of  5 rating by Brian Kasnick
"Great customer service and very knowledgeable. I learned a few things about my insurance that was never explained to me before"


October 23, 2020

5  out of  5 rating by P S
"My name is Pat Santoro from Restore construction and we are a large residential fire restoration company that has been operating in the Chicagoland for over 40 years. Throughout those years I’ve dealt with thousands of claims and literally hundreds of agents, including my uncle who has been a State Farm agent for 45 years. In all my years rich is one of the best agents I have worked with during the claim process, and even though the claim is handled by the adjuster, rich stays involved, assists in any way possible, than makes sure the claim gets completed fairly and promptly.With that being said I can completely recommend Rich’s agency to anyone that’s looking for homeowners insurance."

Theresa Davis

October 15, 2020

1  out of  5 rating by Theresa Davis
"I came to this location to pay my car insurance the experience was very very hurtful the lady with a blonde hair and glasses short hair she's very very rude she was very Prejudiced and I had a really bad experience she did not want me there at all so I really rate your place as being very low and very demeaning it's not a good place at all I don't know how your character is but the lady that you have working there she's completely prejudice free"

Bill Friedrich

August 6, 2020

5  out of  5 rating by Bill Friedrich
"Great people to do business with very helpful and friendly."

Emily Ann

February 27, 2020

5  out of  5 rating by Emily Ann
"Highly recommend Rich Spatz's office - everyone is so professional! I've moved several times over the last few years and it's so easy to update my renter's insurance policy when I've needed to. All I have to do is email them and it's done the same day! Moving is stressful, and they make this part so easy. Would definitely recommend for anyone looking for an insurance agent in the Downers Grove or Naperville area."

Patrick Rule

May 17, 2017

5  out of  5 rating by Patrick Rule
"I have been working with Rich and his team for 10+ years. As someone in the client service business myself, I can appreciate the hard work, focus and service that Rich and his team deliver. I would HIGHLY recommend Rich for your insurance needs."