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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Paul Sassano

March 25, 2026

5  out of  5
rating by Paul Sassano
"I am a new client of the Spatz team and have found the entire group to be helpful, knowledgable, and friendly! My instinct is that this is their true face and not just a honeymoon and I say this because of the enthusiasm I am greeted with every time I have called or visited."
We responded:
"Thank you for your wonderful feedback, Paul! I'm so happy to hear that you've had such a positive experience with our team. We truly strive to provide genuine and enthusiastic service to all our customers. If you ever need anything or have questions, feel free to reach out anytime. Thanks for choosing us!"
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lynn rivero

March 25, 2026

5  out of  5
rating by lynn rivero
"Rich Spatz and his team have been so helpful to us over the years. They are kind, trustworthy and take their time to answer any questions we may have and to make sure all our needs our met. So grateful to have Rich Spatz as my families insurance agent!"
We responded:
"Thank you, Lynn! I'm happy to hear that you and your family have had such a positive experience with our team. We always strive to be helpful and attentive to your needs. If there's anything else we can assist you with, feel free to reach out anytime. Thanks for choosing us!"
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Lisa Knippen

March 19, 2026

5  out of  5
rating by Lisa Knippen
"Rich Spatz has been our State Farm agent for over 15 years. We carry multiple policies including home, business, life, car and boats. His team has been fantastic to work with. He have recommended him to family and friends who are now clients."
We responded:
"Lisa, thank you for your fantastic feedback! I'm glad to know that our team has been able to support you with your various policies over the past 15 years. Your recommendations to family and friends mean a lot to us. We’re here whenever you need us!"
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Debra Taylor

March 17, 2026

5  out of  5
rating by Debra Taylor
"I was recently referred to Rich Spatz. He and his team were extremely helpful and quick to get back to me. I would highly recommend them!"
We responded:
"Thank you for your review, Debra! I'm happy to hear that you found our team helpful and responsive. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Steve Davis

March 16, 2026

5  out of  5
rating by Steve Davis
"Wish I could give Bret Clayton more stars. My clients were extremely impressed with his professionalism and honesty. They had found other agents tried lying about policies and when they spoke with Bret not only was it a breathe of fresh air but also knew he was being honest. They also knew that Bret was looking out for their best interest. My clients have told me that they are always going to recommend anyone and everyone to Bret Clayton moving forward. Thank you Bret!"
We responded:
"Thank you, Steve! I'm so happy to hear about the positive experience your clients had with Bret. His dedication to honesty and professionalism truly sets him apart. We appreciate your kind words and your clients' trust in our services. If there's anything else we can assist with, feel free to reach out!"
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Bob Grimstad

March 10, 2026

5  out of  5
rating by Bob Grimstad
"If you need insurance and we all do /you cannot find a better agency than Rich Spatz. I've worked with them since 1977 both personal and business, they always exceeded expectations. I just made a quick call and Andria handled my request in minutes!"
We responded:
"Bob, thank you for your wonderful feedback! I'm happy to hear that Andria was able to assist you quickly. It's great to know we've consistently exceeded your expectations since 1977. If you ever need anything else, feel free to reach out!"
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Phil Toleikis

December 4, 2025

5  out of  5
rating by Phil Toleikis
"Rich Spatz has been my State Farm agent for many, many years. He and his team have always been very informative and saved me $$$ instead of transferring my insurance policies to another insurance company. Any claims I have over the years have been quick and pain free. Rich's honesty and knowledge have been stellar. Five stars are not enough to give this agent."
We responded:
"We are so thankful for your kind review and long standing business relationship. We will continue to strive to provide the best combination of products, pricing and services!"
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Peter C

November 10, 2025

5  out of  5
rating by Peter C
"Bret Spatz easy to talk to, great advice and quickly sent the coverage i neeeed. Took time to explain options. highly reccomend Auto coverage"
We responded:
"Thank you for the kind review. Happy to hear that Bret was able to help assist with your insurance needs!"
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Eknudsen49@gmail.com Cubswin26!

October 30, 2025

5  out of  5
rating by Eknudsen49@gmail.com Cubswin26!
"Rich and his Andria really helped me out when my husband passed away. I would have been lost without their help."
We responded:
"Thank you for the kind words. We are very sorry for your loss."
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Sarah

October 22, 2025

5  out of  5
rating by Sarah
"Shout out to Andria for helping me get the paperwork I needed! She made it super simple for me and now all my stress is gone. Thank you!"
We responded:
"Very pleased to hear that Andria helped to make the process easy!! Thank you for taking the time to share your experience!"
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David McDermit

October 10, 2025

5  out of  5
rating by David McDermit
"Have been working with Rich and his team almost from first moving to IL. Might have changed to another Insurance company but will always go back to Rich."
We responded:
"David, thank you for your kind words and your business. We have appreciated working with you over the years!"
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june pater

October 1, 2025

5  out of  5
rating by june pater
"I have been with Rich Spatz for less than a year, but within this time period, he has demonstrated exemplary customer service beyond my expectations. He is truly the gold standard of agents. Additionally, as the saying goes that "everything starts from the top", this professionalism and efficiency has filtered down to his staff, Bret, Andrea and Luke. Hats off to a wonderful team!"
We responded:
"Our team is humbled by your review. We aim every day to serve our clients to the best of our ability!"
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William N.

September 24, 2025

5  out of  5
rating by William N.
"Complete confidence in Rich Spatz, Andria and the State Farm Team and policy. We have our home, three cars and one motorcycle covered. I recently and unfortunately had to make a claim against the motorcycle after an accident. We had claims contact information in less than 4 hours from State Farm. Our policy covered the towing/storage, buy out of the totaled vehicle and some of my unfortunate medical coverage. Thanks to all and know you have my family covered on the bad days!"
We responded:
"Thank you so much for posting this positive review. We appreciate the opportunity to serve you and your family!"
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Daniel Bruns

September 11, 2025

5  out of  5
rating by Daniel Bruns
"Great experiences with the team here, specifically Andria. They have helped me through multiple policies each time very attentive and timely in their response. You buy service as much as protection and this team delivers."
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Margie Anderson

August 21, 2025

5  out of  5
rating by Margie Anderson
"We have been with State Farm for a number of years and appreciate both Rich and Andrea with their professionalism and courtesy."
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Marianne DImmick

June 6, 2025

5  out of  5
rating by Marianne DImmick
"Have been a client of Rich Spatz and team for several years for auto and home owners insurance. They have always been very responsive and patiently explain whatever the issue until I fully understand. I appreciate the attention. Update: Have recently engaged with Bret Clayton, on Rich Spatz’s team, for homeowners insurance on a condo purchase and appreciated that he made a confusing process much easier to understand. Certainly welcomed his assistance."
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Alessandra The Great

May 29, 2025

5  out of  5
rating by Alessandra The Great
"My family and I have been working with the Rich Spatz's office for years now. I recently purchased a new home and Andria has been extremely kind, quick to help and patient with anything i've needed help with so far. Andria also helps me understand the complicated stuff with insurance policies and has always answered my questions and explained everything thoroughly. I highly recommend!"
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EYE NEWS

May 19, 2025

5  out of  5
rating by EYE NEWS
"Honestly speaking, I had always great experience, specially Bret Clayton always there to listen then manage & solve the issues. He's such a true gentleman and professional. Simple happy and greatly satisfied 😊. Team State Farm Thank You."
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Helena Gunnerson

May 15, 2025

5  out of  5
rating by Helena Gunnerson
"Bret was wonderfully helpful this am!"
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Patricia Pfeiffer

May 10, 2025

5  out of  5
rating by Patricia Pfeiffer
"It was not a surprise that my need to call this particular State Farm agency was a success. Bret answered my call and so pleasantly and quickly understood the issue. He was so easy to work with and was able to anticipate what I needed without me clearly explaining it. A huge "Thank You" Bret for your time and patience."
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Michael Kane

May 9, 2025

5  out of  5
rating by Michael Kane
"I’ve been with Rich for 9 years, and he’s been outstanding the entire time. He handles my auto and renters insurance and always makes sure my coverage fits my needs. He’s friendly, professional, and always available when I have questions. What really sets him apart is how he takes the time to explain everything clearly, no matter how simple or complex. I always feel like he genuinely cares about helping me make the right decisions. I highly recommend him to anyone looking for an agent who truly puts their clients first."
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Bret Lorenc

May 9, 2025

5  out of  5
rating by Bret Lorenc
"Rich is simply THE BEST insurance agent EVER...I can't say enough about the quality of his and his agency's services!!!"
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John Christopher

May 9, 2025

5  out of  5
rating by John Christopher
"Very detailed, caring and knowledgeable State Farm agent. I do tend to ask a lot of questions, and Rich’s patience was very appreciated."
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Mick Connealy

May 9, 2025

5  out of  5
rating by Mick Connealy
"I switched everything to Rich earlier this year. The service and attentiveness that Rich and his team provide is world class. I couldn't be any happier with the experience I've had. A++"
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Jeffrey Woloshyn

May 2, 2025

5  out of  5
rating by Jeffrey Woloshyn
"I have been with Rich since he took over the company many years ago. Always took care of me and my best interests. Today I called in to get a question answered and pay a bill Andea was wonderful"